Privacy Policy for LisbonCleaners.com

Effective Date: April 6, 2025

This Privacy Policy describes how LisbonCleaners.com (“we”, “us”, “our”, or “the Platform”) collects, uses, stores, and protects personal information of its users, including both Customers and Cleaners. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and applicable Portuguese and European data protection laws.

1. Information We Collect

We collect personal information in the following categories:

1.1 From Customers:

Full name
Email address and phone number
Property address
Booking preferences
Payment information (processed via third-party providers)

1.2 From Cleaners:

Full name, date of birth, and nationality
Contact details (email, phone, address)
Police clearance certificate
Proof of legal work authorization (Self-Activity Authorization)
Finance and Social Security documents
Profile photo and proof of address (e.g., Junta de Freguesia)
Languages spoken

2. Purpose of Data Collection

We use personal data to:

Facilitate service bookings between Customers and Cleaners

Verify Cleaner eligibility and compliance with Portuguese laws

Communicate with users about appointments, feedback, and support

Improve our platform’s usability and service quality

Ensure legal compliance and protect against fraud or abuse

3. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., accepting our Terms & Conditions)

Contractual necessity (e.g., for service provision)

Legal obligations (e.g., compliance with Portuguese labor laws)

Legitimate interest (e.g., improving platform security)

4. How We Share Your Data

We do not sell your personal data. Data may be shared with:

Trusted service providers (e.g., payment processors, email services)

Legal authorities if required by law

Cleaners or Customers (only the necessary details to perform the service)

5. Data Retention

We retain personal data only as long as necessary for the purposes stated, or as required by law. Cleaners’ legal and identification documents are stored securely and reviewed periodically.

6. Security of Your Data

We use secure servers and industry-standard encryption to protect personal data. Access is restricted to authorized personnel only.

7. Your Rights Under GDPR

You have the right to:

Access, correct, or delete your personal data

Withdraw consent at any time

Object to processing or request restriction

Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

To exercise your rights, contact us at: privacy@lisboncleaners.com

8. Cookies and Analytics

We use cookies and similar technologies to analyze website usage and improve functionality. You may adjust your cookie preferences via your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website.

11. Contact Information

If you have any questions about this Privacy Policy, please contact:

LisbonCleaners.comRua Cidade de Alamda 7, Agualve Cacem, Sintra, Lisboa 2734-569,
PortugalPhone: +351 920 440034Email: privacy@lisboncleaners.com.